When ordering, you must use your legal last name. You will have the option to specify a mailing address that is different from the billing address.
If your shipping address is different from your billing address, you must include your shipping address in the Comment section when going through the Checkout process. Do not send the address in an email.
You will receive order confirmation through Paypal. Save this, as it contains the order # you will need if you have any questions about your purchase. All inquiries MUST include your order number, the date of your order, and your name as it appears on your order.
Orders are shipped in plain, discreet packaging, with the return address listed as FTM-STP. Domestic packages are unmarked.
For international orders, customs regulations require that the contents be declared on the customs label. The contents will be identified as a medical prosthesis or medical vest. International orders are subject to additional tariffs or customs charges in the country of destination. FTM-STP has no control over this.
Orders are shipped via USPS Priority Mail within the US and Express Mail International outside the US. When your mailing label is printed, you will receive notification with your tracking number. You can track your order at www.usps.com.
Your order will ship promptly. Please allow 2-4 weeks for delivery.